Cable Tech Support
No Picture or Poor Picture?
If you currently have a Digital Box or DVR:
- Make sure that your TV is on the Correct Input (example HDMI or Composite) or Channel (usually 3 or 4)
- Make sure that your VCRs or DVD players are turned off.
- Make sure you are actually controlling the cable terminal (press the CABLE button on the remote).
- Reset your Digital Box or DVR by unplugging it from the wall and wait 30-60 seconds before plugging it back in.
- Make sure all cable connections are finger tight.
- Wiring may be incorrect if you have recently added a new piece of equipment, which causes blue screen or snow.
If you have VCR/DVR combo and using composite cables, your signal will not pass through if the VCR is off. This will cause blue screen.
If you do not have Digital Box or DVR: Ensure that the connection to your TV is secure.
If none of the above solutions resolve your problem, please call TCA @ 712.930.5593
Lines on Screen?
When the TV have Lines and it doesn’t hold its position but it appears to be rolling around to on the screen.
- Make sure all cable connections are finger tight. Sometimes the TV may have loose wires from the vibration of the TV.
- Make sure that your VCRs or DVD players are turned off.
If the above does not resolve your problem:
Reset your Digital or DVR box by unplugging it from the wall outlet and wait at least 30-60 seconds before plugging it back in.
If none of the above solutions resolves your problem, please call TCA @ 712.930.5593 for a technician to come to your home.
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DVR Instructions:
HOW DO I RECORD A PROGRAM?
You can set a recording with just one touch of the remote.
- While in the Guide, highlight the program you wish to record and press Record. A red dot appears in the Program Information window to indicate the program will be recorded.
- While watching live TV, simply press Record. A Recording Started notice appears to indicate recording has begun.
HOW DO I RECORD A SERIES?
- Highlight the TV series you want to record in the Guide and press Record twice to view the Overlay screen.
- Select the Create a Series Recording icon and specify your recording options, such as the type of episode you want to record and how many episodes you want to save.
- Select Record to record the series with these options
HOW DO I WATCH A RECORDING?
Press List to view a list of your recorded programs.
Highlight a program and press OK. Select the Play icon.
HOW DO I VIEW A LIST OF PROGRAMS SCHEDULED TO RECORD?
- Press Menu.
- Select DVR. Press OK.
- Select Future Recordings. Press OK.
HOW DO I PAUSE, REWIND, FORWARD & INSTANTLY REPLAY LIVE TV?
Press Pause (PAUSE), Rewind (REW)
Forward (FFWD) or Replay (REPLAY) on the remote.
HOW DO I PLAY IN SLOW-MOTION?
Press Pause , then press Fast-Forward to view slow-motion in forward mode. Or press Pause, then Rewind to view slow-motion in reverse mode.
HOW DO I RETURN TO LIVE TV?
Press LIVE TV on your remote.
HOW DO I CHANGE CHANNELS WHEN I'M WATCHING A SHOW THAT I'M RECORDING?When you get a message saying that changing the channel will stop this recording, press the SWAP button to change tuners. You may now watch another program without interrupting your recording.
Unless you are Recording 2 Shows at the same time. You can swap between shows or you can watch previous recording under LIST.
HOW DO I MODIFY MY SERIES/RECORDINGS PRIORITY?
- Press Menu. Select DVR.
- Select Future Recordings. Press OK.
- Highlight Series you want. Press Info Button
- Using Arrows to go Record icon. Press OK.
- Select Modify setting for this program only. Press OK
- Use the arrows < > to modify the priorities.