Black screen troubleshooting steps
Digital and Analog customers can experiences Black Screen condition. When
customer is trying to access channel that has black screen in place of the channel.

         • Make sure the TV is powered on and set to the appropriate input source for
           the Digital or DVR box receiver

         • Check all cable connections are finger tight.

         • Make sure your TV is on channel 3 or 4

         • Check to see that the TV is on the correct input for Digital or DVR box.

         • Try to reset your Digital or DVR box. To reset, unplug your Digital or DVR box
           from the wall outlet and wait at least 30-60 seconds before plugging it back in.

         • Check to make sure your account is not past due. If it is, you need to make
           a payment to activate your cable.

If none of the above solutions resolves your problem, please call TCA @
712.930.5593 for a technician to come to your home.