VOICE MAIL

VOICE MAIL - Tired of hassling with clumsy answering machines? How would you like to have a digital quality answering machine that does not require rewinding a little tape and you can access it from any phone? With TCA’s digital voice messaging, your life is easier.

When someone calls you and your line is busy, or if nobody answers, the call will roll to digital voice mail. If you have a message waiting for you, you’ll hear a “stutter dial tone” when you pick up your phone. You can also retrieve your messages from any phone by using your personal Passcode.

TO USE – VOICE MAIL:
1. To access voice mail, dial 943-MAIL (6245)
2. Press the # key during the greeting.
3. Enter your 4 digit passcode. Initially your passcode will be the same as the last 4 digits of your phone number. The first time you enter the TCA Voice Mail System, you will be prompted to change your passcode and enter your personal greeting.

TO CHECK YOUR MESSAGES:
1. Press 1 to hear your messages
2. Press 2 to hear saved messages
Note: Messages can be up to 3 minutes long and are automatically erased after 15 days if you don’t erase them first.

WHILE LISTENING TO A MESSAGE YOU CAN:
Rewind – Press 4
Pause – Press 5
Skip Forward – Press 6

AFTER LISTENING TO A MESSAGE YOU CAN:
Save – Press 1
Erase/Delete – Press 3
Replay Message – Press 7
Check Time/Date received – Press 8
Skip to Next Message – Press #


CHANGE THE GREETING:
You can change your personal greeting at any time. You may use the standard greeting or record your own personal greeting. Please follow these step-by-step instructions to record your own greeting.
1. To access voice mail, dial 943-MAIL (6245)
2. Press the # key during the greeting.
3. Enter your 4 digit passcode. Initially your passcode will be the same as the last 4 digits of your phone number. The first time you enter the TCA Voice Mail System, you will be prompted to change your passcode and enter your personal greeting.
4. Press 4 for Personal Option
Change Greeting – Press 3
Record Greeting – Press 1 Record a greeting as you would on a home answering machine, and invite the caller to leave a message at the sound of the tone. To save the recording, press the * key.
5. Press the # key to return to the Main Menu or hang up to exit.

ADDITIONAL FEATURES FOR TCA TELEPHONE CUSTOMERS
(Please Contact Us to Add Features to Your Service)

CALL WAITING / CANCEL CALL WAITING
When the customer is using his telephone and a second call comes in he will hear a tone indicating an incoming call. Flash hook (quickly placing the phone on, then off-hook again) will put the original call on hold and answer the new call. Subsequent flash hooks will switch between the two calls. If the customer does not wish to be disturbed by additional incoming calls, the call waiting feature can be deactivated for the duration of one call. Before placing a call dial *70. A confirmation tone will be head followed by dial tone. The customer can then place a call and any additional calls will be blocked for the duration of that call.

3 WAY CALLING
This feature permits a customer to transfer all incoming calls to another dialable telephone number. While engaged in a call the customer can flash hook. A confirmation tone will be heard, then dial tone. The customer can then place a second call. Once the second call is established a flash hook will bring the original call into the conference.

ALL CALL FORWARDING
Allows a customer to forward all of their incoming calls to another valid number.
These are the exact instructions for Call Forwarding:
1. Push *72 on your touchtone phone.
2. When you hear a second dial tone, dial the number where you want calls to go. Wait for that person to answer.
3. If the line is busy or no one answers, hang up and repeat steps 1 and 2. Two quick tones mean Call Forwarding is working.
4. Check that your calls will be forwarded by pushing *72 on your Touchtone phone. A busy signal tells you Call Forwarding is in effect.
5. Remove Call Forwarding by pushing *73 on your Touchtone phone. Two quick tones followed by a dial tone means our calls are no longer being transferred.

SPEED CALLING 1
Allows the customer to program up to 8 phone numbers that can be dialed with a one-digit code. To activate the feature, dial *74. A confirmation tone will be heard, then a second dial tone. When the second dial tone is received dial the one digit code (2-9), then the phone number, then #. Another confirmation tone will then be heard, and the programming is complete. You can then dial that phone number by simply dialing the one digit code.

SPEED CALLING 2
This feature is the same as speed dialing 1, but allows you to program 30 phone numbers that can be dialed with a two digit code from 20-49. The activation code is *75.

CALL NAME AND NUMBER BLOCK
This feature keeps your phone number from being displayed on other caller ID panels. When you place a call, the identification panel on the receiving caller ID panel will indicate an unknown name and number.

CALLER ID
With the Caller ID feature, a special unit displays the number of the phone from where the incoming call originates even before you pick up the phone. The purchase of an add-on display unit or display telephone is necessary.

SERIAL HUNT
If you have more than one line you can set them up as a hunt group. When your main line is busy, the feature will “hunt” for the next available line and put the call through.

VOICE MAIL
When someone calls, and your line is busy, or if nobody answers, the call will roll to voice mail. If you have a message it will be indicated by a “stutter dial tone” when you pick up your phone. You can also retrieve you messages from any other phone by using your personal passcode.

CALL FORWARDING – NO ANSWER
This feature is separate and distinct from All Call Forwarding. After a set number of rings, if nobody answers the phone, the call will be forwarded to a fixed number. This number is determined at the time of activation, and cannot be changed. If the customer has All Call Forwarding activated, All Call Forwarding will override the Call Forwarding – No Answer. This option is always active.

CALL FORWARDING – BUSY
This feature is separate and distinct from All Call Forwarding. If your line is busy, any incoming call will automatically be forwarded to a fixed number. This number is determined at the time of activation, and cannot be changed. If the customer has All Call Forwarding activated, All Call Forwarding will override the Call Forwarding – Busy option. This option is always active.

CALL TRACING
With Call Trace you can receive assistance from your phone company or your local police department if you receive harassing or obscene phone calls. A subpoena is required before this option can be added to your phone.
To use Call Trace:
1. Lift the receiver and press *57 immediately after hanging up from the call. You will hear a confirmation tone and then dial tone. Hang up the phone and record the exact time and date of this call.
2. Notify your telephone company. Deterrent action can be taken by your local law enforcement agency after three calls from the same number are identified.
3. You will not be given the name or the telephone number of the person who called you.
4. If it becomes life threatening, contact the police immediately.

ANONYMOUS CALL REJECTION
This feature rejects incoming calls from callers who have their name and number suppressed. Dial *96 to activate and *97 to deactivate.

SIMRING
Simring allows you to program up to four phone numbers, which will ring simultaneously when the pilot DN is called. The first phone to be answered will be connected to the call. To activate the feature dial *88 (*78 for centrex lines) and follow the recorded instructions. The setup menu can also be accessed externally by dialing (712)271-7467. External access requires a four digit PIN code, which must be determined by the customer at the time of activation.

CALL WAITING ID
Has all the benefits of Caller ID and it also lets you identify your Call Waiting calls before you answer. Call Waiting ID requires the use of a special display unit. To use Call Waiting ID follow the instructions included with your Call Waiting ID display unit.

PRIORITY CALL
With priority call, you can tell by a distinctive ring when designated people are calling. You can store up to 15 different numbers. To establish or change you priority, simply touch *61 and follow the recorded instructions.

SECOND DIRECTORY NUMBER
Allows a second directory number to be assigned at a residence. When the second number is dialed, the phones will ring with a distinctive ringing pattern to identify which number is being called.

CALL TRANSFER
Allows the user to transfer calls to a third party. To use call transfer, flash hook to receive a second dial tone, dial the party you wish to transfer the call to, then flash hook again to bring all three parties together. After that, the person initiating the transfer can either stay on the line or hang up, without disrupting the call.